TAIPEI (TVBS News) － Taipei Metro recently renovated the Zhongshan MRT Station, offering a new sleeker design with a more simplistic look. However, the changes in the ticketing area have received a backlash, with many calling the new designs "confusing" and "not user-friendly."
In the past, each ticketing machine featured a pricing map with ticket prices listed on top. With the new design, multiple machines now share one larger map, located above the machines to the confusion of travelers. "It is really quite far. I am 163 cm tall, for me, it is hard to see,"I think the writing is too small," said a MRT passenger.
In addition to problems related to the map's location, many have complained that the material on which the map is printed is reflective, so they cannot clearly read the printed text. If we take a look at both the old and new ticketing machines, the updates are not limited to the maps. The once colorful machines have become unicolor.
The Taiwan Design Research Institute, responsible for creating the new designs, said that they have continued to use the old machine's interface, and have simply adjusted the print, languages displayed, and color design, to create a more cohesive look.
The institute noted that they will listen to the suggestions of the public, and continue to make suitable upgrades accordingly.